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The post-holder will be expected to provide a professional and courteous reception service for all staff and visitors to the practices. Responding to requests for information promptly and efficiently using a variety of communication methods, ensuing strict adherence to practice protocols and be aware of the need for confidentiality.
The practice is looking to recruit team members for the following shift pattern
Monday to Friday 1pm until 6.30pm with rota commitment for Thursday 6.30pm-8.30pm and Saturday 9am-12noon
· Ability to use appointment signposting system internally and locally ensuring efficiency and effectiveness of appointment utilisation
· Ensure that patients without appointments but who need “urgent consultation” are seen in a logical and non-disruptive manner.
· Explain practice arrangements and formal requirements to new patients and those seeking temporary cover in a courteous manner ensuring appropriate procedures are completed.
· Advise patients of relevant charges for patient services, accept payment and issue receipts for same complying with standard practice procedure.
· Respond to all queries and requests for assistance from patients and other visitors, communicating in a format that is appropriate to the individual request
· enter requests for home visits into appropriate documentation complying with standard practice protocol undertaking compliance home visit audit
· Action clinical requests for ambulance transportation and document accordingly
· Accept and generate requests for patient medication following the current practice policy.
· Receive and make telephone calls as required. Divert calls and take messages as appropriate. Ensure that all messages are taken in line with current practice policy.
Scan clinical data onto patient’s medical record in line with current scanning procedure.
. Other clerical duties that may be required from time to time.
· Comply with practice policies and procedures to ensure practice standardisations and to minimise risk of non-compliance
· Process requests for patient deductions from PCSS ensuring timely return of patient’s medical record and summaries.
· Ensure compliance with external standards for medical records including tagging and tidying.
· Co-ordinate screening recall lists, identifying non-responders and monitoring practice against national standard outlining areas for meeting target and participating in health promotion events as identified by the practice
· Undertake Chaperoning as required by the clinical team in line with current protocol.
· Use initiative to resolve conflicts in a mutually agreeable way, alerting management where necessary.
· To ensure appropriate stock levels are maintained in all the rooms at the surgery.
· Provide a professional and business-like approach to work and comply with positive behaviour principles and evidence at quarterly reviews and appraisal
Job Type: Part-time
Salary: From £10.42 per hour
Benefits:
- Company pension
Schedule:
- Day shift
- Monday to Friday
Experience:
- Medical Receptionist: 1 year (preferred)
- Reception /Customer Service: 2 years (required)
Work Location: In person
Application deadline: 04/08/2023
Reference ID: PMP PM
